| How to Transfer a Domain Name |
Transferring Additonal Domain Names to your primary domain incurrs a very small fee, and could stop current email / website services running on your domain from working. Please contact the support team before proceeding with transfer.
For general Domain Name questions please see: Domain Name Registrations FAQ
Domain Transfer Process for .co.uk Domain Names
1. Contact your current hosting company and request for the domain name TAG to be transferred to: ENOM
2. Once this has been confirmed please email us and let us know.
3. We will check the status of the transfer and let you know when it has been completed.
Domain Transfer Process for .com Domain Names
1. Ask your current hosting company to ensure the domain name is 'unlocked'. You may be able to do this in the Control Panel.
2. Contact your current hosting company and request the Authorisation Key (EPP Key). You may be able to do this in the Control Panel.
3. Email us with the Authorisation Key and we will start the transfer.
4. You will receive an email asking you to confirm the transfer request. Please click on the link and confirm that the transfer should go ahead. *This is an important step*
5. You may receive another email double-checking that you confirm the transfer request. Please click on the link and confirm that the transfer should go ahead. *This is an important step*
6. If the steps above have been completed ok then your Domain Name should be transferred to us within 5 days. If there are any problems this process can take longer.
Can you help me with the Domain Name transfer process?
Yes. If you have any problems with your domain transfer you can provide us with the login information to your current registrar. We can then login and process the domain transfer on your behalf.
What if the Admin Contact email address is no longer available?
When you first registered your domain name you will have provided an email address as the Admin Contact for the domain name. You will not be able to transfer your domain name if you do not have access to this email address. If the address is no longer available then you should contact your current registrar and arrange to send a fax authorisation to update the Admin Contact to a valid email address.
You can check who is the Admin Contact by performing a 'whois' search at: All Whois
How can I get my website live faster?
If you would like your website to be live as quickly as possible, you can change the Name Servers for your domain before you transfer the domain name. This should mean your website can go live in 24 to 72 hours.
Our name servers are:
ns.rackspace.com
ns2.rackspace.com
What if I registered my Domain Name recently?
Domains that have been newly registered in the last 60 days can't be transferred. While you are waiting for your 60 days to pass you can change the Name Servers for your domain to go live asap. Please see the previous answer above.
More questions?
For general Domain Name questions please see: Domain Name Registrations FAQ
Having problems?
Please view our troubleshooting page: I cannot view my website
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