Forgotten Mailbox Password

If you believe your password for your mailbox with us does not work, please call us immediately on 02380 633644 or email us on support@thetoolkit.co.uk between 9am-5.30pm Monday-Friday.

If our offices are closed please follow the below steps

Step 1: Accessing your emails

If you need to send/receive emails with us, the best place to test if you have the right password is by going to our webmail here:

toolkitwebmail.co.uk

If you're seeing the error to the left, you will either have put in your details incorrectly or the password is wrong.

If you are trying to access your websites management with us, you need to go to a different web address:

thetoolkit.co.uk

Step 2: Finding your Email password

We only ever re-set passwords through our strict security protocols and need confirmation from account holders either via email or text message. Because of this you may have your password in a recent email we sent out to you. As such, you should check through any emails you've had from our support@thetoolkit.co.uk with any of the following subjects:

 - Mailbox Request
 - Domain Name Request
 - Password Reset

Alternatively, you can view the Messages Module in The Toolkit. If you do not keep records of all your previous emails, you may want to go to your account with us via:

thetoolkit.co.uk

and check the messages tab here:

thetoolkit.co.uk/support/

In this area of your account with us there is a copy of every email we've ever sent and received with you, so look through these to see if we've recently re-set the password and sent the new details out to you or one of your colleagues.

Step 3: Reset Email Password

If when completing this process, you get a message saying 'MAILBOX NOT FOUND' please check you have spelt your email address correctly.

If you see a 'PHONE NUMBER NOT FOUND' message it means we do not have a number on record to text a password out to you. If this is the case please contact us on support@thetoolkit.co.uk
If you cannot find your password and Webmail is not letting you log in, you can go to the below address which will allow you to have a new password sent to the Principal Contact's mobile phone.

https://www.tweb.co/reset/

You can enter your email address and then if you don't receive a text with a code to reset your mailbox password, you will need to ask the principal contact on your account (who will have had the code sent to their phone) to send over the code to you so you can use it to reset your password.

Once you have the code, go to:

https://www.tweb.co/reset/confirm

It will then send out a new password to the same persons mobile phone.

If you don't have a registered mobile number on your account for a password reset and our offices are closed, please send a text to our out of hours emergency text number - 07786206327

We will aim to reply as soon as possible and look to help you get logged in to your emails right away.

Please note, once the mailbox password has been changed, all other devices you have your email account setup on will need updating with the new password.
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