| Frequently Asked Questions |
| Tuesday, 15 May 2007 |
Logging In
Question: I have signed up for a webmail account, but I am
having trouble logging in to webmail. What should I do?
Possible Answer: Be sure to use your entire email address
when you log in. If you continue to have problems, you may need
to adjust your browser security and/or Java settings.
Adjust Browser Security to Medium
• In Internet Explorer, select Tools / Internet Options. Click the
Security tab. Select a Medium security level (you may need to
click the Default Level button).
Set Low Safety Permissions and Enable Java Applets
• In Internet Explorer, select Tools / Internet Options. Click the
Security tab. Click the Trusted Sites icon. Click the Custom
Level button. Scroll to the Java VM section, and then click
the Low Safety button. Scroll to the Scripting of Java Applets
section and click the Enable button.
• In Mozilla Firefox, select Tools / Options. Click the Web
Features button. Check the Enable Java and Enable
JavaScript boxes.
• In Netscape, select Edit / Preferences. Click the Advanced
link, located in the left sidebar. Check the box for Enable Java.
Click the OK button.
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Email Display Order
Question: Why are my emails displayed out of order?
Possible Answer: You might have Conversation View turned on.
Conversation View groups related messages together, rather than
displaying them in chronological order. For each related message,
the subject will appear indented under the original message.
To turn Conversation View on or off, click the Conversation View
or Disable Conversation View link, located on the Header Bar.
Also, to sort your messages according to the sender, subject,
sent date, or size, click the corresponding column heading,
located on the bar above the Message List.
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Storage Indicator
Question: I deleted my mail, but the storage indicator did not
change. What’s wrong?
Possible Answer: You may need to click your browser’s Refresh
button, or log off and then log back on to webmail for the indicator
to be refreshed. Also, note that when you delete messages,
sometimes they are simply filed in your Trash folder. You will need
to click the Purge link, located next to the Trash folder in the
Folder List, to completely remove the messages from storage.
View Groups Link
Question: What does the Address Book’s View Groups link do?
Answer: If you have a lot of contacts in your Address Book, or
if your browser’s window is resized too small, sometimes you
cannot see the Groups section of the Address Book. You can
click the View Groups link to quickly jump to the Groups section,
bringing it into view.
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Preview Pane
Question: What is the Preview Pane? How do I turn it on or off?
Answer: You can use the Preview Pane to view a message
without opening it in a separate window. To turn the Preview Pane
on or off, click the Show Preview Pane or Hide Preview Pane link,
located on the Header Bar.
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Safe List
Question: I added an address to my Safe List, but now it is gone.
What happened?
Possible Answer: In the Spam Filtering Safe List window,
when you make changes to your Safe List, you will need to click
the Save Changes button to save your changes. This button is
located at the bottom of the Spam Filtering Safe List window.
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Vacation Message
Question: I set up my Vacation Message, but it is not working.
What should I do?
Possible Answer: You may need to click the Vacation Message
is Active box (Account Options / Vacation & Mail Forwarding).
Also, note that the auto responder will only send one vacation
message to each recipient who contacts you. For example, if
co-worker@yourdomain.com sends you six emails, he will only
receive one of your vacation messages.
If you want to reset your vacation auto responder, uncheck the
Vacation Message is Active box and click the Save Changes
button. Then recheck the Vacation Message is Active box and
click the Save Changes button again.
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Subscribe / Unsubscribe
Question: The Manage Folders window isn’t displaying all of my
folders.
Possible Answer: You may need to subscribe to the folder. See
the section labeled Using the Subscribe / Unsubscribe Feature,
located on page 6 of this User Guide.
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