| My Website Does Not Work! |
If your website doesn't work there are a few things we will need to know:
1) What exactly is happening / isn't happening?
2) Does an error message appear on screen or in a pop-up?
3) If a particular page isn't working, which page is it? What is the page ID number (e.g /da/10456)
4) Has this error happened before?
5) What did you do to generate this error?
By adding this information into a ticket, we can locate errors quicker.
Once we have this information, we can quickly act to fix any bugs that is disrupting your service.
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