New Video Guides
Over the past few months we have created hundreds of videos to make it easier than ever to use the Toolkit!
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| Frequently Asked Questions |
The Process
How do I get my new website?
1. Call one of our highly training sales Team on 02380 633 644 to discuss your requirements
2. We send you a quote
3. You choose your Package. Sign up by calling 02380 633 644.
4. We Design your website
5. You Receive your website.
6. Finalise Design. Email us your logo and header images.
7. We add your text and images to the websites' content
8. Login to The Toolkit familiarise yourself with updating your website.
9. Complete the Direct Debit form.
10. Transfer/Register your Domain Name.
11. Request to Go Live.
What information do I need to provide you with?
1. Your company logo
2. Three images you would like in the header
3. Your company Colour Scheme
How long does it take to get my new website online?
Once we’ve received all the info we need from you, we can normally get your site ready within 3 days.
What will my website look like?
- Professional and attractive
- Clear and easy to understand
- Simple to navigate
Can I …?
… add links to my website?
Yes. You can add outbound links in The Toolkit to other websites. You can add inbound links from other websites by giving them your website address.
… change the layout of my pages?
Yes. There are six different standard layouts.
… have audio and video on my websites?
Yes. Simply upload your files in The Toolkit and visitors will be able to download them directly.
… have statistics?
Yes. We provide detailed statistics for you to analyse your visitor data at no extra charge.
… have a bespoke website design?
No. We do custom-design your website to match your corporate identity. However, we use a uniform system to ensure quality and consistency.
… have a micro-site?
Yes. Simply choose the package you would like for your micro-site.
… include a map to my business?
Yes. Just add a link to Multimap from your ‘Contact’ page.
… have multiple languages on my website?
Yes, for an extra cost. Please email the sales team to discuss your requirements.
… keep the email services with my existing supplier?
Yes. You can keep your domain name and email services with your supplier, but please ask them to complete a ‘CNAME record update’ to point the website to our servers.
… have a 'site search' feature?
Yes. All of our websites include a feature to search using keywords.
… have a logo design?
Yes. We can design a new logo for you or improve your current one.
… have drop down menus?
At present we do not offer drop down menus on our standard website range, for technical reasons. The industry is moving away from dropdowns as they can make sites complex and can confuse the user. However we do plan to introduce drop-downs in the future for those owners who still wish to use them.
How many …?
… words can I have on each page?
Each page can contain up to 10,000 characters.
… menu headings can I have?
A maximum of between seven and ten (depending on the amount of text for each heading). However, each menu heading can link to a list of sub-headings.
… images can I have on my website?
This depends on the package you have chosen. You can also purchase one of our image top-up bundles to add more images.
Content Management
Why are your websites content managed?
Content managed websites are websites that can be updated by the customer themselves using an external control panel. This provides the customer the flexibility to update their website content themselves at any time from any computer. We offer all our websites with a content mangement system, The Toolkit, which is a web based system (no software to download) that easy to use, even for the computer novice.
Can you upload my content for me?
Yes- We can upload your content for you, we do charge a small fee and request that content is received in a word document format. When uploading your content you will get one chance to ensure it’s correct and for us to make any changes. Please click here to view information on how to prepare your content for your website.
Which parts of my website can I update myself?
Nearly all of it! You can update the Menu Bar, Quicklinks (left column) and Content Area (pages). You can add and remove text, images, pdf documents, plus video and audio files (depending on the package you choose).
Which parts of my website does Green Design update for me?
The Header Bar (at the top), which includes the Flash Header and Logo Bar, and the colour scheme.
Can I change my Flash header?
Not with The Toolkit. You can create a support ticket and we will make the changes for you.
I don't need to update my site very often. Is yours still a good solution?
Yes. In order to rank highly on the search engines, your website content needs to be updated frequently.
Most other professional website companies charge as much as, if not more than we do for a static website that you can't update. And when you do need to update, they charge you a lot more to make the changes for you.
Where can I get stock images for my website?
We recommend the following outstanding stock photo websites:
• www.istockphoto.com
• www.shutterstock.com
Will my images get resized before going into the website?
Yes. Simply upload the full size image and our system automatically resizes the images for you.
Packages
What are the package limits?
The package you choose determines how many pages, images and documents you can have on your website. Please have a look through our Packages and Prices pages for more details.
How do I know if I’ve reached my package limit?
Our fully automated system warns you if you reach your limits. You can then upgrade to a higher package, if you choose. You can also downgrade to a smaller package at any time.
Fees
Your fee structure is different from other agencies, why is that?
We provide a completely unique service. We offer completely bespoke websites, designed specifically to match each individual customer, BUT with the added advantage of every website being content managed, allowing our clients to self serve the editing of their website - saving them money. Our fee structure reflects this, the low set up fee covers the initial set up and the monthly fee covers the ongoing access to the content management system and helps us to fund the development of this system to the benefit of all our customers.
What does the setup fee include?
It covers the design work and admin time required to get your website live. It doesn’t include content input – which you input yourself using The Toolkit.
What does the monthly fee include?
The website, domain name, online support, statistics, software upgrades, website hosting, email hosting and access to The Toolkit which allows you to update your website content yourself.
In addition we also provide a full backup service, disaster recovery, and better than 99.99% uptime.
What’s the minimum contract period?
You can cancel your website at any time with 3 months notice period.
Why do you charge a monthly fee instead of just a 'Design and Build' fee?
Because it works out better for both you and us. Like many successful businesses (such as Sky or Vodafone) we run the 'subscription-based' business model.
You benefit through:
• Continual upgrades
• Ongoing business relationship
• Costs spread over time
• Low up-front investment
• Ever-improving systems
• Clear upgrade path
Do you provide any extra services? If so, what do you charge?
Our primary goal is to offer 'self-service' websites that you have total control over. We do provide some additional services at our hourly rate of £55 per hour.
How do I pay for my website?
We accept payment by UK Direct Debit only.
E-commerce
What do I need to consider when setting up an e-commerce website?
• Give customers everything they need to know to make an on-the-spot buying decision. Eg: pictures, prices, sizes, manufacturers, colours, dimensions, descriptions…
• Inspire trust by looking professional, ensuring secure shopping, giving clear contact details and detailing your returns policy.
• We’ll take care of the rest: logical navigation, attractive design, fast download speed, multi-browser compatibility and the great big obvious BUY NOW buttons!
You offer up to 500 products for e-commerce sites. Is it possible to add more?
Yes, simply sign up for one of our product bundles.
How do I set up a merchant account?
This is a question you’ll need to ask your bank manager. Or talk to the Barclays ePDQ department.
Design
Can I have a 'Splash Page' or 'Entry Page' before the home page?
No! They’re both outdated and redundant. People simply click on the 'skip intro' button or get frustrated that there’s an extra step before they can see your website. It’s far better to have a Flash header.
What is a Flash header?
An animated and 'flashy' introduction to your business. Much like the sign above a shop, the Flash header sets the look and feel of your website and company.
Search Engines
How do I get found in the Search Engines?
Once you have your Demo Website we will email you links to many articles about Search Engine Optimisation. We can also recommend a company to manage your Pay Per Click campaign.
Does Google list all of your websites?
Yes. We design websites with search engine results in mind. All our clients’ websites are listed on the popular Google search engine as well as on Yahoo, MSN Search and many others.
Our Policies
Do you make it easy for partially blind/deaf people to use your websites?
All of our websites conform to the latest legal requirements for online disabled access.
What is your backup policy?
We backup all data daily to two separate locations. We also have a detailed Disaster and Recovery Plan.
What is your copyright policy?
We transfer the copyright to our clients for their websites once they are published and paid for. This includes the data and images you have uploaded to the website. (This does not include any rights to The Toolkit.)
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View our short introductory movie on how to use the Toolkit